jebaz Terms & Conditions — Please Read Before Playing

1. Introduction

These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and jebaz ("Platform", "we", "us", "our") governing your access to and use of the jebaz website, mobile site, games, promotions and all related services (collectively, the "Services"). These Terms must be read in conjunction with our Privacy Policy and Responsible Gaming Policy, both of which are incorporated herein by reference.

By registering an account, accessing the platform, depositing funds or participating in any game or promotion offered by jebaz, you acknowledge that you have read and fully understood these Terms and agree to be bound by them. If you do not agree to these Terms, you must not use the jebaz platform. jebaz reserves the right to update these Terms at any time. Continued use of the platform following notification of any amendment constitutes acceptance of the revised Terms.

2. Eligibility

To register and use the jebaz platform, you must satisfy all of the following eligibility criteria at all times. Failure to meet any of these criteria constitutes a material breach of these Terms and may result in immediate account suspension and forfeiture of balances:

• You must be at least 21 years of age. jebaz strictly prohibits underage gambling and will verify the age of any player where there is reasonable doubt about eligibility.
• You must be a natural person (not a corporation, partnership or other legal entity) accessing the platform for personal entertainment purposes only.
• You must not be accessing jebaz from any jurisdiction where online gaming is explicitly prohibited by applicable local law. It is your sole responsibility to determine whether your use of the platform is lawful in your jurisdiction.
• You must not be a current employee, contractor, agent or immediate family member of an employee of jebaz or any of its affiliated companies or service providers.
• You must not be subject to a self-exclusion order or voluntary exclusion agreement with jebaz or any other gaming platform. Players who have self-excluded must contact support before attempting to register a new account.

3. Account Registration and Security

To access the full range of jebaz Services, you must register an account. Registration is free. You agree to provide accurate, current and complete information during the registration process and to update that information promptly if it changes. jebaz reserves the right to refuse registration or close an account at its sole discretion.

• Each player is permitted to hold only one active account. If jebaz discovers that a player holds more than one account — whether under their own name, a different name, or using a different mobile number or payment method — all duplicate accounts will be closed and all balances and winnings associated with the duplicate accounts will be forfeited.
• You are solely responsible for maintaining the confidentiality of your login credentials, including your mobile number and password. You must not share your credentials with any third party. jebaz will never ask you for your password via email, live chat, phone or any other channel.
• You must notify jebaz immediately at [email protected] if you believe your account has been accessed without authorisation. jebaz will not be liable for any loss or damage arising from your failure to comply with this security obligation.
• KYC (Know Your Customer) verification may be requested at any time, including before processing any withdrawal. Required documents may include a government-issued photo ID, proof of address and proof of the payment method used for deposits. jebaz may place a temporary hold on withdrawals pending KYC completion.
• jebaz reserves the right to verify your identity, age, location and payment method at any time. Where verification cannot be completed satisfactorily, jebaz may restrict or close the account and return any uncontested balance to the verified payment method on file.
• Accounts that have been inactive for a continuous period of 12 months or more may be classified as dormant. jebaz will provide prior notice before applying any dormancy policy and will make reasonable efforts to return dormant account balances to the registered payment method.

4. Deposits and Withdrawals

All financial transactions on the jebaz platform are conducted in Bangladeshi Taka (BDT). jebaz supports deposits and withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa and Mastercard. Supported payment methods and their associated limits may change from time to time; the current schedule of limits is displayed in the Cashier section of your account.

jebaz does not accept deposits made on behalf of another person. All deposits must originate from a payment account registered in the same name as the jebaz account. If jebaz detects a mismatch between the account name and the payment method name, the deposit may be declined or held for investigation and the associated jebaz account may be suspended pending resolution.

5. Bonuses and Promotions

jebaz offers various bonuses and promotions to eligible players. All bonuses and promotions are subject to the specific terms attached to each offer, in addition to these general Terms. In the event of any conflict between a promotion's specific terms and these Terms, the specific promotion terms shall prevail in respect of that promotion only.

• All bonuses are subject to wagering requirements. The applicable wagering requirement for each bonus is stated in the promotion's specific terms. Unless stated otherwise, the standard wagering requirement is 20x the bonus amount. Wagering requirements must be completed within the stated validity period, after which any unused bonus and associated winnings will be forfeited.
• Bonuses may only be used once per player, per household and per payment method unless the promotion's specific terms state otherwise. jebaz reserves the right to limit bonus eligibility to new players or to specific geographic locations or deposit methods.
• Bonuses cannot be transferred between accounts, exchanged for cash outside of the wagering requirement structure, or combined with other bonuses unless explicitly permitted. Free spins are valid only on the specific games designated in the promotion terms and expire after the stated validity period.
• jebaz reserves the right to withhold or reclaim bonus funds and any associated winnings where it has reasonable grounds to suspect that a player has abused the bonus system, has provided false information to obtain a bonus, or has engaged in coordinated or systematic bonus exploitation. Bonus abuse determinations are made at jebaz's sole discretion.
• Promotional offers advertised through third-party channels (social media, affiliate websites, SMS) are only valid if they reference a current live promotion on the jebaz platform. jebaz is not responsible for outdated, expired or incorrectly reproduced promotional information distributed by third parties.

6. Game Rules and Fair Play

All games available on the jebaz platform operate using certified Random Number Generator (RNG) technology, independently audited to ensure fair and unbiased outcomes. Live casino games are streamed from certified studios operated by licensed game providers including Evolution Gaming and Ezugi. The rules governing each game are available within the game interface itself and on the relevant provider's website.

In the event of a technical failure, disconnection or error during a game round, jebaz will investigate the incident and, where possible, use game log data to determine the outcome. If the outcome cannot be determined fairly, the bet may be voided and the stake returned to the player's balance. jebaz's decision in technical dispute matters is final. Theoretical Return to Player (RTP) percentages for each game are available in the game information panel.

7. Responsible Gaming

jebaz is firmly committed to promoting responsible gaming. We provide the following player protection tools which can be accessed through your account settings at any time. We encourage all players to use these tools proactively — you do not need to be experiencing a problem to set a deposit limit or a session reminder.

• Deposit limits: You may set daily, weekly or monthly deposit limits to control your spending. Once set, limits take effect immediately. Requests to increase a deposit limit are subject to a 7-day cooling-off period before the increase takes effect, to ensure the decision is not made impulsively.
• Session time limits and reminders: You may set a maximum session length or request a pop-up reminder after a specified period of play. These tools are designed to help you maintain awareness of how long you have been playing.
• Self-exclusion: If you feel that gaming is becoming a problem, you may request a temporary self-exclusion period of 1, 3, 6 or 12 months, or a permanent self-exclusion. During a self-exclusion period, your account will be closed, all marketing communications will be stopped, and you will not be permitted to open a new account. To activate self-exclusion, contact our support team via live chat or at [email protected].
• Reality checks: jebaz will display net session win/loss information at regular intervals during play to help you maintain an accurate picture of your gaming activity. You may adjust the frequency of these checks in your account settings.

8. Prohibited Conduct

The following conduct is strictly prohibited on the jebaz platform. Violation of any of these prohibitions may result in immediate account suspension, forfeiture of all balances and winnings, and referral to the relevant authorities where applicable:

• Using automated software, bots, scripts, artificial intelligence tools or any other mechanical or electronic means to interact with the platform, place bets, collect data, or obtain an unfair advantage over other players or the platform.
• Colluding with other players to manipulate the outcome of any game, tournament or event, including chip dumping, match-fixing or any form of coordinated play designed to circumvent the normal game mechanics.
• Depositing funds derived from illegal activity, attempting to use the platform for money laundering, structuring transactions to avoid reporting thresholds, or any other conduct in violation of applicable anti-money laundering legislation.
• Exploiting any software error, glitch, loophole or technical vulnerability in the platform's systems to gain credits, winnings or any other advantage that would not be available under normal operating conditions.
• Providing false, inaccurate or misleading personal information during registration, KYC verification or at any other point during your use of the platform, including the use of another person's identity or payment credentials.
• Engaging in any form of harassment, threatening behaviour, abusive language or discriminatory conduct toward jebaz staff, live casino dealers, or other players through any platform communication channel.

9. Intellectual Property

All content on the jebaz platform — including but not limited to the website design, logos, graphics, trademarks, game interfaces, promotional materials, software, source code, data compilations and written content — is the exclusive property of jebaz or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for your personal, non-commercial entertainment only.

You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store or transmit any of the material on the platform without the prior written consent of jebaz. Any unauthorised use of jebaz intellectual property may result in civil and criminal liability under applicable law.

10. Limitation of Liability

To the maximum extent permitted by applicable law, jebaz, its directors, officers, employees, agents, partners and licensors shall not be liable for any indirect, incidental, special, consequential, punitive or exemplary damages, including but not limited to loss of profits, loss of data, loss of goodwill, service interruption, computer damage or system failure, or the cost of substitute services, arising out of or in connection with your use of or inability to use the platform, whether based on warranty, contract, tort or any other legal theory.

jebaz does not warrant that the platform will be uninterrupted, error-free or free from viruses or other harmful components. jebaz's total aggregate liability to you for all claims arising under or in connection with these Terms shall not exceed the total amount deposited by you to your jebaz account in the 30-day period immediately preceding the event giving rise to the claim.

11. Account Suspension and Closure

jebaz reserves the right to suspend or permanently close any account, with or without prior notice, in the circumstances described below. Where an account is closed for reasons other than player-initiated closure or inactivity, jebaz will make reasonable efforts to return any uncontested balance to the player's verified payment method within 10 business days.

• Where jebaz has reasonable grounds to suspect fraudulent activity, money laundering, identity fraud, bonus abuse, unauthorised use of payment methods, collusion or any other conduct prohibited under these Terms.
• Where a player is found to be ineligible under Section 2 of these Terms — for example, where the player is under 21 years of age, is a jebaz employee or is subject to a self-exclusion order they failed to disclose at registration.
• At the player's own request. A player may close their account at any time by contacting jebaz support via live chat or by emailing [email protected]. Any pending withdrawals will be processed to the player's verified payment method before the account is closed.
• Where jebaz is required to do so by applicable law, court order, regulatory direction, or at the direction of a relevant law enforcement authority.

12. Amendments to These Terms

jebaz reserves the right to amend, modify or replace any part of these Terms at any time. When material changes are made, jebaz will provide reasonable notice to registered players via the email address or mobile number on file, or by displaying a prominent notice on the platform. The notice will specify the effective date of the revised Terms.

Your continued use of the jebaz platform after the effective date of any amendment constitutes your unconditional acceptance of the revised Terms. If you do not accept the revised Terms, you must stop using the platform and contact support to close your account. jebaz recommends that you review these Terms periodically to stay informed of any changes.

13. Contact and Dispute Resolution

If you have a complaint or dispute regarding any aspect of the jebaz Services, please contact our support team in the first instance. jebaz aims to acknowledge all complaints within 24 hours and to resolve them within 5 business days. If you are not satisfied with the resolution offered by the support team, you may escalate the matter by writing to us at the email address below. jebaz will review escalated complaints at management level and provide a final written response within 10 business days of receiving the escalation.