jebaz Frequently Asked Questions

Creating a jebaz account takes under two minutes. Visit jebaz.org, tap the registration button, enter your mobile number, choose a secure password and confirm your age — you must be 21 or older. Once your basic details are submitted, you will receive an OTP on your registered number to verify and activate your account. First-time players in Dhaka, Chittagong, Sylhet and across Bangladesh can complete the whole process on a smartphone.

jebaz requires a government-issued photo ID for KYC verification — a Bangladesh National Identity Card (NID) is the most common document accepted. A valid passport is also accepted. You may be asked to submit a selfie alongside your document to confirm identity. KYC verification is typically completed within 24 hours of document submission during business hours.

To reset your jebaz password, go to the login page and tap 'Forgot Password'. Enter the mobile number linked to your account and you will receive a one-time reset code via SMS. Enter that code, then set a new password of at least 8 characters that includes a mix of letters and numbers. If you no longer have access to your registered mobile number, contact [email protected] directly.

No — jebaz allows only one account per person. Creating duplicate accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently closed and balances forfeited. If you have accidentally created a second account, please contact [email protected] immediately so we can resolve the situation without penalising you.

To permanently close your jebaz account, email [email protected] with the subject line 'Account Closure Request' from the email or mobile number registered to your account. Our team will confirm your identity, process any outstanding balance to your registered payment method and close the account within 5 business days. Note that legal data-retention obligations mean some records are held for up to 5 years after closure.

bKash deposits on jebaz are processed instantly in most cases — your account balance updates within seconds of a successful bKash transaction. During peak hours or if there is a temporary network issue on the bKash side, processing can take up to 5 minutes. If your balance has not updated after 10 minutes, contact [email protected] with your bKash transaction ID and we will resolve it promptly.

The minimum deposit on jebaz is ৳200 for mobile wallet methods including bKash, Nagad, Rocket and Upay. Bank transfer minimum deposits may vary and are typically ৳500 or above depending on the bank. There is no maximum deposit cap, though large deposits may require additional verification in line with our responsible gaming and anti-money laundering policies.

The minimum withdrawal on jebaz is ৳500. You can withdraw to your bKash, Nagad or Rocket wallet, or to a linked bank account at Dutch-Bangla Bank, BRAC Bank, IBBL, Sonali Bank or other supported banks. Before your first withdrawal jebaz requires your KYC verification to be complete — unverified accounts cannot process withdrawals.

Nagad withdrawals from jebaz are typically processed within 15 to 30 minutes during normal operating hours (Bangladesh Standard Time, UTC+6). During high-volume periods such as BPL match nights or major promotions, processing can extend to 2 hours. Bank transfer withdrawals take 1 to 3 business days depending on your bank. If your withdrawal has not arrived after the expected window, email [email protected] with your transaction reference number.

jebaz does not charge any fees on deposits or withdrawals. However, your payment provider — for example bKash, Nagad or your bank — may apply their own standard transaction charges. These third-party fees are outside jebaz's control. We recommend checking your provider's current fee schedule before initiating a transaction so there are no surprises on your end.

jebaz offers a wide range of cricket betting markets including match winner, top batsman, top bowler, total runs, over/under runs per over, method of next dismissal and live in-play betting. You can bet on Bangladesh Tigers internationals, BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC events, Test matches and one-day internationals. Markets open as soon as fixtures are confirmed and close at the start of each match.

Yes — jebaz is built mobile-first and runs smoothly on any Android or iOS smartphone with a modern browser. There is no app download required; simply open jebaz.org in Chrome, Safari or your preferred browser and all games including slots, live casino, cricket betting and fish shooting load directly. The platform is optimised for smaller screens and 4G/LTE connections common across Bangladesh.

All games on jebaz use certified Random Number Generator (RNG) technology to ensure fair and unpredictable outcomes. Our live casino games are streamed from studios operated by certified providers including Evolution Gaming, Pragmatic Play and Ezugi, all of which use verified RNG systems and are independently audited. jebaz does not manipulate game outcomes in any way, and players can review published RTP percentages for slot titles.

Andar Bahar is a traditional South Asian card game where a single card is dealt face-up as the 'joker' and players bet on which side — Andar (inside) or Bahar (outside) — will next receive a card of the same value. On jebaz you can play both RNG-based Andar Bahar at your own pace and live dealer Andar Bahar streamed by Pragmatic Play and Ezugi. The game is straightforward, fast-paced and very popular with players from Bangladesh.

jebaz offers a welcome bonus on your first deposit — the current offer is displayed on the promotions section of the homepage. Typically this is a percentage match bonus credited to your account immediately after a qualifying deposit is confirmed. The bonus is available to all new players who complete KYC verification and make their first deposit of the minimum qualifying amount. Full terms and wagering requirements are listed in the promotions section.

Wagering requirements on jebaz bonuses specify how many times the bonus amount must be bet before it can be converted to withdrawable cash. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in qualifying bets before the bonus becomes withdrawable. Different games may contribute different percentages toward the wagering requirement — slots typically count 100%, while live casino games may count less. Always check the specific bonus terms in the promotions section.

Yes — jebaz bonuses have an expiry period that begins from the date the bonus is credited to your account. The standard expiry window is 7 days for most welcome and deposit bonuses, meaning all wagering requirements must be completed within that period. If the wagering requirement is not met before the expiry date, the bonus and any winnings derived from it are removed from your account. The specific expiry period for each bonus is stated clearly in its individual terms.

Whether a bonus can be used on cricket betting depends on the specific promotion terms. Some jebaz bonuses are valid across all product types including sports betting, while others are restricted to casino games or slots only. The eligible game categories for each bonus are clearly stated in the promotion description. As a general rule, promotions launched around BPL or T20 World Cup fixtures are typically sports-specific and valid on cricket markets.

jebaz operates as a safe and reliable platform with SSL encryption on all connections, protecting your personal data and financial transactions. Player funds are held in segregated accounts separate from operational funds, so your balance is not at risk from the platform's business operations. All payment partners — bKash, Nagad, Rocket, Upay and partner banks — are regulated financial institutions in Bangladesh. jebaz does not share your personal data with third parties except as required by its Privacy Policy.

The minimum age to play on jebaz is 21 years old. This applies to all activities on the platform — registration, deposits, betting, playing casino or slot games and claiming bonuses. jebaz enforces age verification through KYC document checks during account registration. Any account found to belong to a person under 21 will be permanently closed and all funds handled in accordance with our Terms and Conditions. jebaz takes its 21+ policy seriously to protect young people in Bangladesh.

You can set a daily, weekly or monthly deposit limit directly in your jebaz account settings at any time. To take a time-out — a temporary break of 24 hours, 7 days or 30 days — go to account settings and activate the time-out option, or email [email protected] with 'Time-Out Request' in the subject line. Lowering a deposit limit takes effect immediately; increasing it requires a 7-day cooling-off period. These tools are part of jebaz's commitment to responsible gaming.

If you feel gambling is negatively affecting your life, jebaz strongly encourages you to use our self-exclusion tool. Email [email protected] with the subject line 'Self-Exclusion Request' — no detailed explanation is required. Our team will action the exclusion within 24 hours, suspending your account for a minimum of 6 months or permanently if you prefer. During self-exclusion you will not receive any marketing communications from jebaz. Full guidance is on our Responsible Gaming page.