Responsible Gaming at jebaz

Our Responsible Gaming Commitments

At jebaz, responsible gaming is not a checkbox — it is a core part of how we operate. The six pillars below define our commitment to every player across Bangladesh, from Dhaka to Cox's Bazar.

1. What Is Responsible Gaming?

Responsible gaming means treating gambling as a leisure activity with defined limits — not a strategy to make money, recover losses, or escape stress. jebaz is designed to be an enjoyable, social platform for cricket betting, casino games, slots and more. The thrill of the game is at its best when it is played within clear personal boundaries.

Gambling should never be used as a coping mechanism for personal or financial difficulties. If you ever find that gambling is affecting your relationships, your work, your sleep or your finances in a negative way, jebaz strongly encourages you to use the tools on this page or to reach out to our support team directly. There is no shame in asking for help — it is the most responsible thing you can do.

jebaz serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi and beyond. We understand the cultural context of our players, and we are committed to providing a platform where entertainment comes first and safety is never compromised.

2. Age Verification — 21+ Strictly Enforced

jebaz is strictly an adult platform. Every player must be 21 years of age or older to register an account, make a deposit, place a bet or participate in any promotional activity on the platform. This is not simply a policy preference — it is a non-negotiable rule that is enforced through mandatory identity and age verification during the account registration process.

All new accounts are subject to KYC (Know Your Customer) verification, which includes submission of a valid National Identity Card (NID) or passport. Accounts where age cannot be verified are suspended until documentation is provided. Accounts found to belong to persons under 21 are permanently closed and all funds are returned or withheld in accordance with our Terms and Conditions.

3. Responsible Gaming Tools Available on jebaz

jebaz provides a suite of practical tools that you can activate at any time through your account settings or by contacting our support team. These tools are designed to give you meaningful control over your gambling activity without making the process complicated.

4. Warning Signs of Problem Gambling

Problem gambling can develop gradually and is not always obvious — even to the person experiencing it. The following are common warning signs that gambling may be becoming a problem. If you recognise several of these in yourself or someone close to you, please seek help.

• Spending more money on gambling than you originally planned or can afford to lose.
• Chasing losses — continuing to gamble in order to win back money you have already lost.
• Borrowing money or selling possessions to fund gambling activity.
• Feeling restless, irritable or anxious when attempting to cut back or stop gambling.
• Lying to family members or friends about the amount of time or money spent gambling.
• Gambling interfering with work, studies, family responsibilities or daily routines.
• Using gambling as a way to escape stress, loneliness, boredom or emotional difficulties.

5. Tips for Playing Responsibly

Responsible gaming is about good habits built before a session starts, not just tools applied after a problem arises. Here are six practical principles that jebaz recommends to all players:

• Set a strict budget before you start and treat any loss as the cost of entertainment — never chase it back.
• Only gamble with money you can afford to lose. Never use rent money, savings, bKash or Nagad balances needed for essential expenses.
• Set a time limit for each session using jebaz's session reminder tool and stick to it — log off when the reminder fires.
• Take regular breaks. Stand up, stretch and step away from the screen every 30–60 minutes regardless of whether you are winning or losing.
• Never gamble when you are under the influence of alcohol, medication or any substance that impairs judgement.
• Keep gambling in perspective. It is one leisure activity among many — balance it with other hobbies, social activities and physical exercise.

6. How to Request Help or Activate a Tool

If you feel that gambling is affecting your wellbeing — or if you simply want to activate a deposit limit, time-out or self-exclusion — the process at jebaz is straightforward. You do not need to explain yourself or justify your request. Our support team will action any responsible gaming request promptly and without judgement.

Send an email to [email protected] with any of the following subject lines: "Deposit Limit Request", "Time-Out Request", "Self-Exclusion Request", or simply "I Need Help". Our team will respond within 15 minutes on average during active hours and will guide you through the next steps. All responsible gaming requests are handled confidentially.

7. Our Commitment to Safer Gambling

jebaz believes that a sustainable, trustworthy gaming platform is one that actively protects its players rather than simply profiting from them. We invest in responsible gaming infrastructure, staff training and player education because we recognise that the long-term health of our platform depends on the wellbeing of every individual who plays on it. A player who gambles within their means and enjoys the experience is far more valuable to us than one who is chasing losses.

We review our responsible gaming tools and policies regularly and update them in response to player feedback, industry best practices and emerging research on gambling harm. If you have a suggestion for how jebaz can better support responsible gaming, we genuinely want to hear it — email us at [email protected] with the subject line "Responsible Gaming Feedback".